Shipping Area: We currently ship to Mainland UK only. Unfortunately, we do not offer shipping to Northern Ireland, the Channel Islands, or any other international destinations at this time.

 

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Shipping Rates and Delivery Estimates: We are pleased to offer free delivery on all orders over £50. Orders under £50 have a flat fee shipping of £3. Once your order has been dispatched, you can expect delivery within 2-3 business days. Please note that delivery times are estimates and may vary depending on the carrier and your location.

 

Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us as soon as possible.

 

Delivery Issues: If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team for assistance. We will work with the carrier to resolve the issue as quickly as possible.

 

Contact Us: If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at hello@candlemasters.co.uk.