General
What ingredients are used in your candles and wax melts?
Our candles and wax melts are made from 100% natural soy wax, high-quality fragrance oils, and paper, cotton or wood wicks. All ingredients are vegan, cruelty-free, and eco-friendly.
Are your products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. We do not use any animal-derived ingredients, and we ensure that no animals are harmed in the production process.
How do you ensure your products are eco-friendly?
We use sustainable soy wax, which is biodegradable and renewable. Our packaging is made from recycled materials, and we avoid plastic wherever possible. Additionally, our production processes are designed to minimise waste and reduce our carbon footprint.
How long do your candles and wax melts last?
Our candles have a burn time of approximately 20-60 hours, depending on the size. Wax melts typically last for about 8-10 hours per individual melt. Please see the product listing for detailed information. For best results, follow our burning and melting instructions.
Do you offer any seasonal or limited edition scents?
Yes, we regularly introduce seasonal and limited edition scents to celebrate different times of the year and special occasions. Sign up to our mailing list or keep an eye on our website and social media for the latest updates.
How should I care for my candles to ensure they burn evenly?
To ensure an even burn, trim the wick to 6mm before each use, and allow the wax to melt across the entire surface before extinguishing. This helps prevent tunnelling and ensures a longer-lasting candle. We have more detailed care instructions, which can be found on the product listing page.
Can I recycle the containers after the candle is finished?
Absolutely! Our candle containers are designed to be reusable and recyclable. Once the candle is finished, you can clean out the container and repurpose it or recycle it according to your local guidelines.
Do you offer gift sets or custom orders?
Yes, we offer a variety of gift sets that make perfect presents for any occasion. We also accept custom orders for special events such as weddings, corporate gifts, and more. Please contact us for more details.
How can I stay updated on new products and promotions?
You can subscribe to our newsletter, follow us on social media, and check our website regularly for updates on new products, promotions, and special offers.
Orders
How do I make a purchase?
To place an order, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
How do I know if my order is confirmed?
After your order is placed and confirmed you will receive an email, where you will also be able to track your delivery.
Can I change my shipping address after my order is placed?
Please contact us as soon as possible and we will see if we can amend the delivery address.
Shipping & Returns
Do you ship internationally?
Unfortunately we are only currently able to ship within the UK.
When will my order be shipped?
Orders are usually shipped within 1-2 business days.
What is your return policy?
Returns are accepted within 30 days of receiving the goods, if they are unused. Please see our Returns Page for more info.
How long will it take until I receive my order?
Delivery is typically 2-3 business days after dispatch, unless an express option is selected at checkout (where available).